PRIVACY POLICY

Last Updated: June 6, 2025

Colorado Junk Pickup (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy delineates how we collect, use, disclose, and safeguard your personal information when you engage our junk removal services, visit our website, or interact with us in Colorado Springs, Fountain, and surrounding areas. By using our services or providing your information, you unconditionally consent to the practices described herein, in full compliance with the Colorado Privacy Act (CPA), Telephone Consumer Protection Act (TCPA), and CAN-SPAM Act. If you do not agree, please refrain from using our services or providing your information.

1. Information We Collect

We collect only the information essential to provide our junk removal services, including:

• Personal Information: Full name, phone number, email address, mailing address, and payment details (e.g., credit card information) for quotes, scheduling, or payment processing.
• Service-Related Information: Junk removal details (e.g., item types, volume, property access conditions), scheduling data, and special requests (e.g., light demolition).
• Communication Information: Records of phone calls, emails, text messages (SMS), or submissions via our contact form.
• Website Usage Information: Non-personal data such as IP addresses, browser types, and page interactions collected via cookies and similar technologies.

We gather this information through direct interactions (phone at 719-314-2444, email at [email protected], contact form), service requests, automated technologies, and third-party payment processors (e.g., Stripe, PayPal) under strict confidentiality agreements.

2. Use of Text Messaging (SMS)

In accordance with the Telephone Consumer Protection Act (TCPA), Colorado Junk Pickup uses SMS for service-related communications (e.g., quotes, scheduling, confirmations, payment reminders) only with your express prior consent upon providing your phone number. Standard message and data rates may apply. You may opt out at any time by replying “STOP” to any message or contacting us at 719-314-2444. We do not sell or share your phone number for marketing purposes.

3. How We Use Your Information

We utilize your information for the following purposes:

• Deliver Services: Facilitate and manage junk removal services (e.g., small loads at $150, full trailers at $625).
• Communicate: Respond to inquiries, provide quotes, confirm or reschedule pickups, and send payment reminders with your consent for phone or SMS.
• Process Payments: Handle invoices for fixed-rate or quote-based services.
• Improve Operations: Analyze feedback and data internally to enhance junk removal services.
• Comply with Laws: Fulfill legal obligations, including tax reporting and dispute resolution.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with:

• Service Providers: Trusted third parties (e.g., Stripe, PayPal) under binding confidentiality agreements for payment processing or scheduling.
• Contractors/Employees: To facilitate junk removal, bound by confidentiality.
• Legal Requirements: As mandated by law, subpoena, or court order.
• Business Transfers: In mergers or acquisitions with equivalent privacy protections.
• Protection of Rights: To protect Colorado Junk Pickup’s rights, property, or safety, as permitted by law.

5. Data Security

We employ industry-standard measures, including secure servers, encryption for payment data, and restricted access, to protect your information. However, no transmission or storage method is entirely secure, and you acknowledge this risk by using our services.

6. Data Breach Notification

In the event of a data breach, we will notify affected individuals and authorities within 30 days, as required by the Colorado Privacy Act (CPA), providing details and recommended protective measures.

7. Your Rights and Choices

Under the Colorado Privacy Act (CPA), you have the right to: access your personal information, request corrections, request deletion (subject to legal obligations), and opt out of SMS communications. To exercise these rights, contact us at 719-314-2444 or via our contact form. We will respond within 30 days, subject to identity verification.

8. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal information from children under 13 and will delete it if discovered. Contact us at 719-314-2444 if you believe we have such data.

9. Data Retention

We retain your information only as long as necessary to provide services, comply with legal requirements (e.g., 7-year tax records), or resolve disputes, then securely delete or anonymize it.

10. Cookies and Website Tracking

We use cookies and similar technologies to enhance your website experience, analyze traffic, and improve services. These collect non-personal data (e.g., IP address, browser type). You may disable cookies via browser settings, which may affect functionality. Our use complies with applicable laws and is detailed in our Cookie Policy, available upon request.

11. Changes to This Policy

We may update this Privacy Policy at our discretion, posting changes here with a revised “Last Updated” date. Significant updates will be notified via email or website notice. Continued use after changes constitutes acceptance.

12. Confirmation Email Notification

Prior to each scheduled pickup, Colorado Junk Pickup will send a confirmation email with service details, including date and time, and links to this Privacy Policy, our Terms of Service (https://www.coloradojunkpickup.com/terms-of-service), and Liability Waiver (https://www.coloradojunkpickup.com/liability-waiver). Your failure to object in writing or cancel by contacting us at 719-314-2444 or [email protected] within 24 hours constitutes your full and irrevocable acceptance of these terms.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Colorado. Any disputes arising from this policy or your use of our services will be resolved exclusively in the courts of El Paso County, Colorado.

14. Contact Information

For questions about this Privacy Policy or our data practices, contact us at: \\ Email: [email protected] \\ Phone: 719-314-2444

Instant Phone Quote: 719-314-2444 Call Now: 719-314-2444